The Quickest Way To Lose a Client

As business owners, it is our job to do whatever we have to do in order to make our client company’s employee’s job easier. Give your client(s) the services they are paying you for, every single time. Do this and you will be instantly doing better than 90% of your competitors. Most of your competitors change the quality of their service based on unrelated problems in their life — problems that their clients should never even be hearing about.


You must fight your urge to have discussions about “non-work-related-problems” with your clients. Do not let any personal problems you might be having, interfere with your job to provide an “above-average” quality service to your client, every single time. This sounds a lot easier than it is to actually do it but you must know that it is possible. For example, there will be times when you are low on $$ or when your computer acts up and you can’t connect to the internet or anything else bad that “pops up”. You better be a resourceful person because none of these situations should ever stop you from getting the job done.

Don’t ever make excuses. It is a horrible habit that has put too many people out of business. Instead of making excuses for why something can’t be done, try this… get into the habit of finding ways you can overcome whatever it is that is standing in your way. Habits are hard to break so don’t expect this to be an easy thing to do.

For whatever reason, making excuses is a very common human trait and it is something that you must intentionally go out of your way to stop doing.

It is easy to forget that you are actually working with an employee at your client’s company and most employees have managers and bosses that they have to keep happy. So if you can make it super easy for them to give you work you will soon become the “go to guy”. I’m talking about you making it “brain dead easy” for them to give you jobs by never, ever making excuses… just get the work done the way they want it done and document anything that is even a little “out of the ordinary”.

Get used to learning from your mistakes and avoid negative minded people at all costs. And just make sure you give your client an “above-average” quality service on every single job. Not just “most of the time” or “when it is convenient for you”.

Then they will never have a reason to get rid of you.

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Comments

  1. I just started my property preservation business and I found that asking the right questions is major. Make sure you understand the way the work is formatted and go through it with you manager. These two things can save time and money.

  2. This blog strikes me as something written by someone that either doesn’t know what they’re talking about or actually works for an FSM. If you’re in a position as a vendor where you can’t afford to do the work, you should find another client. Property preservation subsidized by the vendors. FSM’s expect you ad a vendor to fund their operation, essentially lending them money for 30, 45, even 60 days at a very low interest yielding return by purchasing your own supplies, burning up fuel, and accruing wear and tear in your vehicles and equipment. And a lot of times they are looking for ways to not pay you because they have bid too low to get a volume contract and that’s the only way they can make money. Proceed at your own risk.

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